Payment Policy: The winning bidder of an item will be invoiced, and their credit card on file will be automatically charged. We accept VISA, Mastercard, American Express, and Discover. If a credit card is declined, we will notify the winning bidder via email and ask them to update their credit card information. Credit cards are charged at the end of the Auction, usually, a day or two after the event has been completed.
Extending Bidding is turned on for this auction. If an item receives a bid in the last 60 seconds of being open for bidding, the auction will automatically be extended an extra 60 seconds to allow other bidders the opportunity to place a follow-up bid. This extension will repeat as long as bids are still being placed on the item.
It is essential to us that we ensure the health and safety of bidders, volunteers, and staff. The following shipping and pick up policies apply for this year’s Auction.
Shipping Policy: Please make sure your mailing address is up to date and correct in your account before bidding. All gift certificates and gift cards will be mailed unless stated otherwise. We charge a $1 shipping and handling fee per certificate or gift card to cover postage and shipping supplies. We will do our best to ship certificates and gift cards within 48 hours of payment. Gift certificates and gift cards are shipped from Madison. Please make sure your address in your bidding account is correct. PBS Wisconsin is not responsible for replacing or refunding any items that are sent to an incorrect or outdated address. Some physical items (not certificates or gift cards) may be shipped for an additional shipping and handling fee.
Merchandise Pick Up Policy: If you are the winning bidder of an item that is pick up only, you will receive an email to select a date and time to stop by to pick up your merchandise. Our Auction office is located near Lake St. and University Ave. on the UW campus in Madison. If you have an invoice that has both merchandise and certificates on it, we will hold the certificates with the merchandise. Merchandise Pick Up will be June 14-19, from 9:45 am to 6:15 pm. Pick up is by appointment only.